Privacy policy
Paperbark Compliance Pty Ltd (ACN 701 300 227, ABN 25 701 300 227) operates this site. This policy explains what we collect, why, and what we do with it. We handle personal information in line with the Australian Privacy Principles.
The short version: we hold your account details, and nothing about the children, families or staff at your service.
WHAT WE COLLECT
When you join or contact us:
- your name and email address
- your service or organisation name
- your billing details, and your postal address if you give us one
- the content of any message you send us
We do not collect phone numbers and we do not telephone members. Everything is handled in writing, so you have a record of it and we are not interrupting your day.
When you pay, your payment is processed by Shopify Payments. We never see, receive or store your full card details.
When you use the site, we collect standard analytics: pages viewed, approximate location, device and browser type, and how you found us. We also use cookies, including those Shopify uses to run the cart and checkout. You can disable cookies in your browser, but the checkout will not work without them.
WHAT WE DO NOT COLLECT, AND DO NOT WANT
We do not ask for, and you should never send us, personal information about children, families or educators at your service.
Every document in our library ships blank. Once you fill one in, that record is yours. It stays at your service. We do not receive it, hold it, or have any access to it.
If you ask us about a specific situation, describe the hazard, the environment and the age group. Do not send us names, dates of birth, health information, incident records or anything else that identifies a person.
WHY WE COLLECT IT
To give you access to the library, to process your payment, to send you your order confirmation and any updates to documents you have licensed, to answer your questions, and to meet our record-keeping obligations.
WHO WE SHARE IT WITH
Only the providers we need to run the business: Shopify, which operates our store, checkout and customer accounts; our payment processor; our email provider; and our accountant, for tax and record-keeping purposes.
We do not sell your information. We do not share it for advertising. We do not give your details to anyone else without your consent, unless we are required to by law.
MARKETING
If you opt in, we may email you about updates to the library and new documents. Every email has an unsubscribe link and it works immediately.
HOW LONG WE KEEP IT
For as long as you are a member, and afterwards for as long as we are required to keep financial records, generally five years under Australian tax law.
SECURITY
Your account and payment data sit inside Shopify's systems, which are PCI DSS compliant. Our own systems are password protected and access is limited to people who need it. No system is perfectly secure, and we will tell you promptly if something goes wrong that affects you.
ACCESS, CORRECTION AND COMPLAINTS
You can ask us what we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email support@paperbarkcompliance.com.au and we will respond within 30 days.
If you are not satisfied with how we have handled your information, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
CHANGES
If we change this policy we will update this page and change the date below. Material changes will be emailed to members.
Last updated: 13 August 2026
Contact: support@paperbarkcompliance.com.au