Refund policy

OUR 21-DAY MONEY-BACK GUARANTEE

If the library is not what you need, tell us within 21 days of your purchase and we will refund you in full. No reason required, and no questions designed to talk you out of it.

Email support@paperbarkcompliance.com.au from the address you used to join. We will process the refund to your original payment method, usually within 5 business days.

THIS GUARANTEE IS IN ADDITION TO YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW

It does not limit or replace them. Your consumer guarantees are not limited to 21 days and they do not expire when our guarantee period ends.

Under the Australian Consumer Law, our library comes with guarantees that cannot be excluded. If it is not of acceptable quality, is not fit for a purpose we told you it was fit for, or does not match its description, you are entitled to a repair, replacement or refund, and to compensation for any other reasonably foreseeable loss or damage.

These guarantees apply to business purchases as well as personal ones, because the amount you paid is under the $100,000 threshold in the Australian Consumer Law.

WHAT HAPPENS TO YOUR ACCESS IF YOU ARE REFUNDED

Your licence to use the blank templates ends, and you agree to stop using them and to delete your copies.

Records you have already completed are yours to keep. Permanently. Every filled-in audit, signed checklist, incident record, register and risk assessment you created stays yours to retain, use and produce to any person, including the template text embedded in it. That right does not end with a refund and it does not end with your membership.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Questions: support@paperbarkcompliance.com.au